7joy Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between 7joy ("Platform", "we", "us") and the user ("you", "member"). By accessing the website https://7joy.cam, registering, or using any service, you are considered to have voluntarily accepted these Terms.

7joy is an online betting and gaming platform that provides services in English for Bangladeshi users. The platform offers casino games, slots, live casino, sports betting and other entertainment products.

These terms are prepared in Bengali and the Bengali version shall be considered final. If any part of the terms seems unclear, please contact the 7joy support team.

The following eligibility criteria must be met to participate on 7joy:

• You must be at least 21 years old. Use of this platform by minors is strictly prohibited.
• You must register using your real identity.
• Online gaming is not prohibited for you under the laws of your place of residence.
• You are using this platform voluntarily and knowingly.
• Your 7joy account has not previously been suspended or closed for any reason.

7joy may request identity documents or other paperwork at any time for age verification. Failure to provide the required documents may result in the account being temporarily suspended.

For persons aged 21 and above only. Participation by minors may be punishable by law.

3.1 Single Account Policy

Each individual may open only one account. If the same person operates multiple accounts, all accounts may be closed and balances forfeited.

3.2 Providing Accurate Information

It is mandatory to provide accurate, complete and up-to-date information at the time of registration. If false or misleading information is provided, the account may be closed at any time and deposited funds may not be returned.

3.3 Account Security

It is your responsibility to keep your login credentials completely confidential. Allowing anyone else to use your account is prohibited. If you suspect unauthorized access to your account, notify the 7joy support team immediately.

3.4 Verification Process

7joy may request identity documents (national ID, passport or birth certificate), proof of address and proof of payment method at any time. Withdrawals may be temporarily held until verification is complete.

4.1 Deposit Rules

The minimum deposit amount on 7joy is ৳100. Accepted deposit methods are: bKash, Nagad and Rocket. All transactions are conducted in Bangladeshi Taka (BDT).

• Deposits are generally credited to the account instantly.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are strictly prohibited.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests generally take 10 to 45 minutes to process.

• Withdrawals can only be made to the same method used for the deposit.
• Withdrawals may be held until identity verification is complete.
• Additional documents may be requested in cases of suspicious activity.
• Winnings from bonuses cannot be withdrawn until the bonus turnover requirement has been met.

4.3 Fraudulent Transactions

In the event of any suspicious, fraudulent or unauthorized transaction, 7joy reserves the right to hold the relevant balance until an investigation is completed.

5.1 Welcome Bonus

7joy offers new members a 200% welcome bonus on their first deposit up to ৳20,000. A 10x turnover requirement must be met to use this bonus.

5.2 General Bonus Terms

• The welcome bonus can only be claimed once per account.
• After bonus activation, the turnover must be completed within the specified time limit.
• Bonuses are usable only on specified games — details will be stated on the relevant promotions page where applicable.
• Bonus balance cannot be withdrawn directly.
• Any attempt to abuse bonuses through multiple accounts or from the same device will result in the bonus being cancelled.

5.3 VIP Program

7joy's VIP program has five tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

VIP tier assignment is based on the member's overall activity and consistency. 7joy reserves the right to change the VIP program terms at any time.

6.1 General Gaming Rules

Each game has its own detailed rules available in the game interface. General principles:

• Once a bet is placed, it cannot be changed or cancelled.
• If a game is left incomplete due to a technical error, 7joy reserves the right to restart it or refund the bet amount.
• 7joy is not liable for system errors or network issues.

6.2 Live Betting Rules

In sports betting, live odds change in real time. Odds may change before a bet is confirmed. Once a bet is confirmed, changed odds will not apply.

6.3 Game Providers

7joy uses products from various international game providers, including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt and many more. These providers have their own fair play policies.

The following activities are strictly prohibited on 7joy and may result in account closure and balance forfeiture:

• Operating multiple accounts or using another person's account
• Abusing bonuses or exploiting system vulnerabilities
• Money laundering or illegal transfer of funds
• Playing using automated software, bots or artificial intelligence
• Colluding with other members or cheating
• Using false or stolen payment information
• Attempting to hack or damage 7joy's systems
• Misconduct or threatening behavior toward support staff
• Placing bets on behalf of third parties or as part of a professional syndicate

If 7joy detects suspicious activity, it reserves the right to launch an immediate investigation and take legal action if necessary.

8.1 Closure by 7joy

7joy may suspend or permanently close any account without prior notice for the following reasons:

• Violation of terms and conditions
• Participation in prohibited activities
• Providing false information
• Failure to complete verification
• Extended inactivity (18 months or more)

8.2 Closure by the Member

You may request to close your account at any time. Any pending withdrawals will be processed before the account is closed, however any active bonus turnover remaining will be cancelled.

8.3 Inactive Accounts

An inactivity fee may be charged on accounts that have been inactive for 12 months. After 18 months the account may be permanently closed. Members will be notified by email in advance in such cases.

7joy takes responsible gaming very seriously. We believe that gaming is a form of entertainment, not a source of income.

9.1 Self-Limits

Members can set deposit, loss and session time limits on their account. Contact the support team to use this feature.

9.2 Self-Exclusion

If a member feels that their gaming habits are getting out of control, they may request that their account be closed for a specified period or permanently.

9.3 Support

For gaming addiction or related concerns, visit our Responsible Gaming page or contact the support team.

7joy is committed to protecting members' personal information. Our detailed policy on data collection, storage and use is described on the Privacy Policy page.

• All information is protected by SSL encryption.
• Personal information is not sold or transferred to third parties without the member's consent.
• Information may be shared with authorities to meet legal obligations.
• Members may request to view and correct their information.

All content on the 7joy website — logos, designs, text, graphics, software, interfaces and other materials — is the intellectual property of 7joy. Reproducing, distributing or using any content for commercial purposes without written permission is prohibited.

The intellectual property of game content belongs to the respective game providers. Misuse of this content may result in legal action.

7joy is not liable in the following situations:

• Losses caused by the user's own internet connection or device issues
• Technical faults by third parties (game providers, payment gateways)
• Unforeseen natural disasters, war or other uncontrollable events (Force Majeure)
• Losses resulting from the user's inadvertent disclosure of account information

In any situation, 7joy's maximum liability is limited to the total amount of the transaction in question.

13.1 Filing a Complaint

If you have a dispute or complaint, please first contact the support team via 24/7 live chat or email. We will make every effort to resolve the issue quickly and fairly.

13.2 Escalation

If the issue remains unresolved after contacting the support team, the matter will be escalated to senior management. We take every complaint seriously.

13.3 Chargeback Prohibition

Filing a chargeback directly with the payment provider without first attempting to resolve the matter through discussion may result in permanent account closure.

7joy reserves the right to change, amend or update these terms at any time. For significant changes, members will be notified in advance at their registered email address.

Continuing to use the platform after updated terms have been published will be considered as your acceptance of the new terms. If you do not agree with the updated terms, please request to close your account.

The history of changes can be understood by checking the "Last Updated" date at the top of the page.

If you have any questions or concerns about these terms, please contact us:

• Live Chat: 24/7 Bengali live chat support
• Email: [email protected]
• Hours: Always available, BST (UTC+6)

Our team provides support in Bengali and is committed to resolving your issues promptly.

For more information, visit our FAQ, Privacy Policy and Responsible Gaming pages.