7joy's Privacy Policy

Section 01

Introduction

7joy ("we", "our", "platform") operates a safe and Bangla-friendly online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you visit our website 7joy.cam or use our services, how we use it, and how we keep it secure.

By using our services, you are considered to have agreed to the terms of this Privacy Policy. We ask that you read this Policy in full. If you do not agree with any part of this Policy, please refrain from using our services.

Section 02

What Information Is Collected

2.1 Registration Information

When you create an account on 7joy, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 or above may open an account)
• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• Preferred username and password

2.2 Identity Verification Information (KYC)

For transactions or withdrawals above a certain amount, we may request the following information for identity verification:

• National ID card (NID) or passport copy
• Bank or mobile wallet account verification documents
• Proof of address (where applicable)

2.3 Financial Transaction Information

We keep records of your deposit and withdrawal transactions, including amount, date, method (bKash, Nagad, or Rocket), and transaction status. Card or banking credentials are not stored on our servers — they go directly to the payment processor.

2.4 Automatically Collected Information

When you use our site, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Cookies and session data
• Time spent on the site and pages visited
• Referral source (how you arrived at the site)

Section 03

How Your Information Is Used

7joy uses the information collected about you for the following purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Transaction Processing: To complete deposit and withdrawal requests quickly and accurately.
• Customer Support: To respond to your complaints and questions via 24/7 live chat or email.
• Fraud Prevention: To detect unusual activity and maintain the overall security of the platform.
• Legal Compliance: To comply with applicable laws, regulations, and directives from authorities.
• Service Improvement: To analyze user experience and improve the quality of the site.
• Responsible Gaming: To identify patterns of excessive gaming and provide timely support.

We never sell your information to third parties. If you have consented to promotional communications, we may occasionally contact you about bonus offers or new features.

Section 04

Information Disclosure and Sharing

7joy does not share your personal information with third parties, except in the following limited circumstances:

• Payment Processors: Information necessary to confirm transactions via bKash, Nagad, or Rocket is shared with these payment service providers.
• Law Enforcement Agencies: Information may be provided in response to a court order, a lawful request from a government authority, or a legal obligation.
• Technology Partners: Trusted technology companies are engaged for site operations (such as cloud hosting and security scanning) and are bound by strict confidentiality agreements.
• Anti-Fraud Services: Limited information may be shared with applicable audit services to prevent fraud and money laundering.

Section 05

Cookies and Tracking Technologies

7joy uses cookies and similar technologies on our website. Cookies are small text files stored in your browser that help improve your experience.

5.1 Essential Cookies

These cookies are essential for the site's core functions — such as maintaining login sessions, saving language preferences, and security verification. They cannot be disabled.

5.2 Analytical Cookies

We use analytical cookies to understand how users interact with the site. This information is completely anonymous and is used to improve the service.

5.3 Cookie Controls

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may prevent some features of the site from working properly.

Section 06

Data Security Measures

7joy gives the highest priority to protecting your personal information. We apply industry-standard technical and administrative measures:

• SSL Encryption (SSL/TLS): All data exchanged between your browser and our servers takes place over an encrypted connection.
• Data Encryption: Stored sensitive information (such as passwords) is protected by strong encryption algorithms.
• Access Controls: Only authorized personnel, and only to the extent necessary, may access your information.
• Regular Security Reviews: Our systems and infrastructure undergo regular security audits.
• Two-Factor Authentication: Users can enable two-factor authentication to protect their accounts.

While we strive to ensure the highest level of security, no method on the internet is one hundred percent secure. We therefore ask that you keep your account password confidential and contact us immediately if you notice any suspicious activity.

Section 07

Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide our services. Specific retention periods apply in the following cases:

• Account Information: Retained for the period required for legal compliance even after the account is closed.
• Financial Records: Retained for the period specified under applicable financial regulations in Bangladesh.
• Log Files and Browsing Data: Generally deleted after 90 days.
• KYC Documents: May be retained for an extended period to meet legal requirements.

Once the retention period ends, information is securely deleted or anonymized so it can no longer be linked to any individual.

Section 08

Your Rights

7joy respects your right to data privacy. You have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted (though complete deletion may not be possible where a legal obligation exists).
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw any consent you have previously given at any time.
• Right to Complain: If you believe we are not following this Policy, you may lodge a complaint with the relevant authority.

To exercise these rights, contact us at [email protected]. We will make every effort to process your request within a reasonable time.

Section 09

Privacy of Minors

7joy's services are intended solely for users aged 21 or above. We do not knowingly collect information from minors. If we are notified that information has been collected from a minor, we will immediately delete that information and close the associated account.

If parents believe their child has created an account without authorization, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.

Section 10

Third-Party Links and Services

The 7joy website may at times have connections to third-party services (such as game provider software). These third parties have their own privacy policies, and 7joy is not responsible for their collection or processing of information.

When using software from Pragmatic Play, PG Soft, JILI, Spribe, or other game providers, their own privacy policies may apply.

Section 11

Changes to the Policy

7joy reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you at your registered email address or through the site.

Continued use of the site after a change takes effect will be considered as your agreement to the new policy. We therefore ask that you check this page regularly. The date of the most recent update is shown at the top of the page.

Section 12

Applicable Law and Jurisdiction

This Privacy Policy has been prepared in accordance with relevant international data protection standards and applies to users in Bangladesh. We will first attempt to resolve any dispute related to this Policy through discussion.

In case of any doubt or ambiguity, the Bengali version of this Policy shall be considered authoritative. If any provision is found to be legally unenforceable, the remaining provisions shall continue to apply.